If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by contacting the partner dealing with your matter or the firm’s complaints partner, John Roberts, email

In the event of your not being satisfied by our response, you may refer the matter to the Legal Ombudsman which is the independent complaints handing body for the Legal Profession.

The contact details for the Legal Ombudsman are as follows:

Telephone Number: 0300 555 0333
Correspondence Address: PO Box 6806, Wolverhampton, WV1 9WJ

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